What Website Maintenance Actually Covers

Website maintenance is a bounded monthly scope: update checks, backup verification, monitoring, and small edits — not redesigns or new pages.

"Maintenance" gets used loosely enough that most customers can't say what they're actually paying for each month. Here's the scope in plain terms, and just as importantly, where it stops.

What's included

Every month, a maintenance plan covers four specific things:

1. Update checks. The underlying software your site runs on gets checked and kept current, so known issues don't quietly pile up.
2. Backup verification. Not just "a backup exists somewhere" — actually confirming a recent backup is really there and usable if something goes wrong.
3. Monitoring for anything broken. A form that stopped submitting, a page that started erroring, a link that quietly broke — caught before a customer finds it first.
4. Small content touches. Hours changed, a staff name updated, a service line added to an existing page — the small edits that come up between bigger projects.

What's not included

New page builds, redesigns, and marketing campaigns are not maintenance — they're separate, scoped work. That boundary isn't a technicality; it's what keeps the monthly price honest. If "maintenance" quietly expanded to cover anything a customer asked for, the plan would either need to cost far more or the response time would slip for everyone on it. Keeping the scope narrow is what makes the price predictable.

What response time actually means

FAMtastic's stated response target is normally within three business days — that's a target, not a guaranteed resolution or completion time, and this article won't pretend otherwise. Some fixes are quick; others depend on what's actually wrong. The plan is honest about the target rather than promising a number nobody could actually guarantee.

What it costs, and how to cancel it

Website Maintenance runs $49.99 a month. Like any recurring service here, you can cancel before your next billing date — cancellation stops future charges, and the current paid period runs its course rather than being refunded partway through. There's no long-term contract locking you in.

If you're building a new site and want maintenance from day one, the $199 Web Basics package is the starting point — see what it actually includes first. Every add-on's price and scope is listed plainly on the packages page.

Not sure if your site needs maintenance or a bigger project? Contact us and describe what's going on — we'll tell you which one it actually is.